Oh eBay, the entertainment you provide.
Do not buy from Fuzzy’s Skateboards!

Posted by Steve Hanna on December 7th, 2007 filed in Random Tags: angry lady from texas, ebay, entertainment, fuzzy's skateboards, skateboard, what's my age again

I purchased a skateboard recently on eBay for a very excellent price. It took its time getting here but I told myself that patience in the end would yield perfection. I eagerly awaited its arrival and could hardly wait to take it for a ride, it seemed to be a much higher quality board than I was used to. It arrived in 14 days, much longer than originally advertised. To my dismay, the deck had a dent on it, so I promptly emailed the seller with a picture of the damage. The following day I got another email saying that they could not see the damage and to please forward the picture to another email address. I did so and waited for a reply. And waited. Nothing. I sent another email yesterday saying that I still had not received a response and today I finally decided to leave negative feedback. Why you ask? Well, it took about two weeks to get here, the board was damaged, the grip tape is already coming off and is bubbled in a few areas and the seller didn’t seem to care for my welfare, until now.

Until now, you say? Yes. About an hour after I left feedback for this item I received a phone call from Fuzzy’s Skateboards. The person I spoke to had a surly tone from the beginning and practically didn’t stop yelling at me the entire time. She kept accusing me of “itching to leave negative feedback” and I kept explaining my reasoning. Her only rejoinder was that she didn’t get to my email yet because she was so busy and “not amazon.com”; she even proceeded to tell me her sleeping schedule. Despite the fact I had the timestamps on all the emails she kept insisting that I didn’t send them at that time. When I wouldn’t budge she finally acquiesced that she hadn’t gotten around to it because she had so many orders. After all of this, she then told me that she wasn’t going to fix my skateboard unless I removed the negative feedback. Unbelievable. I thought the barrage of insults had stopped so that I could get a word in edge wise, but then she asked me my age. I simply replied that I didn’t think that question was of relevance. I was told in a notably more shrill and angry voice that I was not an adult, couldn’t be an adult and I fell into her child category. She kept insisting that I was 17 or 18. Please. Yep, then she called me a jerk. I had been holding back all emotion until this point and barely stifled a laugh. I calmly told her that if she would have called and implored me to remove the feedback and spoken to me with any tact or hint of customer service that I could have been persuaded to withdraw my comment. I told her that she should work on her customer service skills, thanked her for the entertainment and promptly hung up the phone.

As I type this, I just noticed the excellent feedback she left me “This person is a horrible ebayer and hard to work with.” Great. The fact of the matter is, I’m a reasonable person and extremely easy to work with but I won’t stand to be treated like that. I don’t care how much empirical evidence their company can provide that shows they run a decent company; what it boils down to is that I was treated poorly, ignored, called names, had my creditability, motives and age questioned. And now I’ve received negative feedback because I utilized the feedback system because the situation was warranted.

DO NOT BUY PRODUCTS FROM Fuzzy’s Skateboards! What you save in price you’ll make up for in frustration, negative feedback and quite possibly a berating by phone.

In the interest of full disclosure, I present the email I sent to Fuzzy’s Skateboards:

from: Steve Hanna
to: fuzzys_skateboard@****
date: Dec 7, 2007 12:31 PM
subject: Negative feedback! Blogs have so much more impact, don’t you think?

You should seriously consider your tactics when dealing with customers
in the future. Despite your questioning of my age, I’m a computer
scientist with a penchant for blogs and affinity for enacting internet
vigilante justice as evinced by the post I made. Just so you know, the
page rank of my site compared to yours will soon make sure that this
post will appear on the first page of google when people search for
your company. That should give you bad press for quite a while.

You should read it, I detailed our conversation quite extensively.

http://vividmachines.com/2007/12/07/oh-ebay-the-entertainment-you-provide-do-not-buy-from-fuzzys-skateboards/

Have a great day,

–
Steve Hanna
Life size models of Cthulhu, on sale now!